The results from our 2025 client feedback survey are in – and we’re definitely feeling the love.
Each year, we invite our clients to give their honest opinions and feedback on HUB’s performance over the last 12 months, including what we do well and things to improve upon.
We’re pleased to say that 100% of respondents would recommend HUB to a friend or prospect.
Clients also love our communication, responsiveness, strategic thinking, culture and – most importantly – quality.
2025 was a pivotal year for HUB – we grew our team by 27%, we won Full Service Agency of the Year at the Prolific North Marketing Awards, and we won several exciting new clients.
So it’s great to hear that our clients were 100% on board with us during this growth period, and our dedication to maintaining our high quality standards paid off!
So, what do our clients think of us?
“HUB has consistently demonstrated a deep understanding of our business, our category, and the wider commercial context we operate in. Their ability to blend strategic thinking with hands-on delivery is a real strength, particularly across digital, creative, and multi-channel campaign work….”
“We value the partnership highly and see HUB as a critical contributor to our ongoing marketing maturity and commercial growth…”
“Responsive & clear with communications – a pleasure to speak to, no matter the member of the team. Quality of content produced is top-notch…”
“There is consistency in all they do and without exception everyone we have worked with has been really positive about our business…”
“They make us feel that our success is their success and take personal responsibility for it…”
“HUB have a strong breadth of knowledge and expertise across different areas of marketing. With a large and capable team, they’re able to quickly implement changes, updates when needed…”
“We have been working now for yeaaars….and it only gets better!”
“Communication is always clear and the team is both responsive and genuinely collaborative. It feels like an extension of our internal marketing function…”
“HUB has always been the benchmark of quality for us… we used other agencies – no one could meet the knowledge and service levels of HUB…”
“The trust, honesty, and shared ambition between our teams is a real differentiator…”
“HUB is full of good, approachable people who can communicate and be relied on to get the job done without chasing…”
“Great communication, easy to work with – great bunch of people!”
“The communication and planning from the HUB team is exceptional…”
“The energy and passion is noticeable throughout the team, and HUB feel like an extension to my team of 1…”
Aww, you guys. We’re blushing over here!
